Refund Policy

Crowned LLC, a limited liability company operating under the legal business name "Crowned LLC" (also referred to here as the "seller"), offers a 30-day money-back guarantee on Crowned Pro memberships. If you are not satisfied with your membership, you can request a full refund within 30 days of your order date.

How to request a refund

Our order process is conducted by our online reseller Paddle.com, which is the Merchant of Record for all our orders. To request a refund, visit paddle.net with the email address you used at checkout, or email us at support@getcrowned.com and we will help you arrange it. Refunds are returned to your original payment method.

Cancelling your membership

You can cancel at any time from the Membership tab in your professional dashboard, which opens the Paddle customer portal. When you cancel, your growth tools stay unlocked until the end of the billing period you have already paid for, and you are not charged again.

Renewals

If a renewal charge was unexpected, contact us within 30 days of the charge and we will review it with Paddle. Additional details are in Paddle's refund policy.

Services booked with professionals

Crowned is a software platform and does not process payments for beauty services. Appointments and payments arranged directly with a beauty professional — whether through their external booking link or in person — are between you and that professional, and their own cancellation and refund policies apply. This Refund Policy covers only Crowned Pro membership subscriptions. See our Terms & Conditions for more.